At Pethijos, we design orthopedic beds with your dog's real rest and your convenience in mind.
Here are the answers to the questions you ask us most frequently. If you can't find what you're looking for, email us at hello@pethijosworld.com and we'll help you within 24 business hours.
Measure your dog from the tip of the nose to the base of the tail and compare that measurement with the interior length (L) of each size. We have three: S (73 cm), M (62 cm), or L (84 cm). If your furry child is between two sizes, we always recommend the larger one: we want them to be able to stretch out completely and rest without having to curl up.
To help you, we have prepared a complete guide with breed references and visual examples in our Size Guide. If you still have doubts, write to us with your dog's breed and age, and we will answer you personally.
The interior is exactly the same: same high-density memory foam, same orthopedic support, same certifications and same benefits. The only difference is in the outer cover:
Either bed is compatible with any of the replacement covers we have in our catalog, so you can change your style whenever you want.
Yes. The Small size is designed for small dogs and puppies. In fact, we recommend giving them orthopedic support from an early age to protect their joints throughout their lives. If your puppy is in a rapid growth phase, consider measuring them with their adult size in mind before choosing a size.
Although we designed it with dogs in mind, many customers tell us their cats also adopt it. The benefits of resting on high-density viscoelastic foam apply equally to senior cats or those with joint problems.
Yes. We combine viscoelastic foam with a high-density HR foam base precisely to prevent sagging. It supports the weight of large breeds (German Shepherd, Golden, Labrador, Greyhound, Bulldog) without losing firmness, not on the first day, nor on the last. Your 10-year warranty against abnormal foam sagging covers this.
Your bed consists of three technical layers designed for durability and to protect your dog's rest:
They are two independent seals that verify that the materials that touch your dog are safe.
A padded bed sinks with the dog's weight, leaving its joints unsupported.
An orthopedic bed combines two foams (memory foam + HR) to keep the dog in its natural alignment and relieve pressure points on the hips, elbows, and spine. This is especially important for senior dogs (7 years and older), dogs with osteoarthritis, dysplasia, or obesity, and large or heavy breeds; but also for young and active dogs, as it protects their joints in the long term.
It is designed to minimize the presence of mites and bacteria. The waterproof inner lining prevents moisture from reaching the foam (where mites live), and the machine-wash washable cover facilitates deep hygiene. For dogs with mite allergies, we recommend washing the cover every 2-3 weeks and vacuuming the bed regularly.
It's a dense and heavy bed by design: it combines two high-density foams, not loose fibers. This has two advantages: it doesn't deform with use and it's difficult for your dog to drag, which provides stability when getting in and out (especially important if they have joint pain). The exact weight depends on the size and the original cover it comes with. The average weights are: Small (2.82 Kg), Medium (4.88 Kg), Large (6.59 Kg).
If you need the precise data for shipping or logistics, please contact us.
The outer cover is not waterproof because we designed it to be soft to the touch for your dog's comfort. What is waterproof is the inner lining that surrounds the foam: it protects the core from urine, liquids, and moisture. If your dog has frequent accidents, the combination works perfectly: you wash the outer cover, and the foam remains intact.
Pethijos memory foam is formulated to regulate temperature: the HR core maintains air circulation and prevents heat buildup that occurs in conventional soft beds. If your dog lives in a hot climate, we recommend washing the cover more frequently and placing the bed in a ventilated area. In addition to this, we have various styles of covers suitable for each season.
We ship to mainland Spain, continental Portugal, the Balearic Islands, Germany, Italy, Belgium, the Netherlands, and France. We do not ship to the Canary Islands, Madeira, the Azores, or countries outside the European Union (we do not carry out shipments that require customs procedures). If your country is in the EU but not on the list, write to us at hello@pethijosworld.com and we will send you a personalized quote.
Yes, for purchases over €50, standard shipping to peninsular Spain and continental Portugal is completely free. For the Balearic Islands and other countries (Germany, Italy, Belgium, Netherlands, and France), the cost is calculated automatically at checkout based on your address. We also offer an express option with an additional fee.
We prepare and dispatch orders within 24 business hours. Orders placed before 12:00 (Spanish peninsular time) are prioritized for same-day dispatch. Once dispatched, the estimated delivery times are:
During campaigns such as Black Friday, sales, or Christmas, delivery times may be slightly extended.
When we dispatch your order, you will receive an email with the tracking number. From there, you can check the real-time status, and if you won't be home, most carriers offer to redirect the delivery to a nearby collection point.
Our beds combine two technical layers: memory foam that adapts to the body and a high-density HR base that prevents sinking. Unlike beds with fiber or soft foam filling, the support is real and durable. The foams are CertiPUR-US certified, free of harmful chemicals.
10 years against abnormal foam sagging + 12 months for manufacturing defects in the cover.
All our orders ship from our base in Barcelona, Spain.
You have 30 days from delivery to request an exchange or return, a more extensive commercial policy than the 14 calendar days legal minimum right of withdrawal that applies to online purchases in the European Union.
One, but very important: the bed must be sealed, unopened, and in its original packaging in good condition. This is for hygiene reasons and because our beds are sent vacuum-compressed; once opened, the foam expands and we cannot re-compress it.
Recommendation: If you have any doubts about the size when you receive your bed, do not open the packaging. Write to us first at hello@pethijosworld.com with photos of your dog, and we will help you confirm if the size is correct. We have handled hundreds of inquiries this way.
Unfortunately, in that case we cannot accept the return of the opened product, for the aforementioned reasons. That's why we emphasize the size guide and asking us before opening the packaging. If your dog definitely doesn't fit in the bed, write to us: we study each case and always look for the best possible solution within what logistics allows.
For returns due to withdrawal or exchange without defect, return costs are borne by the customer. You have two options: send it on your own with the agency of your choice (we recommend tracking), or ask us to manage the pickup (we will provide the rate based on your address and you pay via a secure link). If your order has a manufacturing defect, however, Pethijos will fully cover the logistics costs.
You have two coverages that add to your legal consumer rights:
The warranty does not cover natural wear and tear from use, damage caused by bites, intense scratches, stains, liquids, or commercial use (hotels, residences, clinics, stores), nor damage that one of our covers may suffer when placed on a bed that is not Pethijos.
Write to us at hello@pethijosworld.com with your order number and photos of the defect. After reviewing the case, we will offer you a replacement or refund. If the defect is attributable to transport, please notify us within a maximum of 72 hours of delivery, attaching photos of the outer packaging, label, and product: after this period, our logistics cannot claim it from the carrier.
No, this damage is not covered: the warranty applies to manufacturing defects, not to the effects of your dog's behavior. That said, the outer cover and waterproof lining are designed with durable materials for daily use, and you can always replace only the cover by purchasing a replacement without having to replace the entire bed. This is one of the structural advantages of our design.
Yes, totally normal. Pethijos beds are vacuum-compressed for safe transport and a lower carbon footprint. When you open the packaging and remove the seal, the foam begins to expand and regain its shape. Your dog can use it right away; it will reach its full height in 24-72 hours.
No complicated assembly required: simply remove the packaging and allow the bed to expand. If you've ordered an additional replacement cover, on the "How to Wash Your Bed" page, we have three step-by-step videos demonstrating how to remove the original cover and put on the new one. It takes less than 2 minutes.
Yes, the non-slip base is designed for that. If your floor is very cold (tile, stoneware, marble), we recommend placing a rug underneath or regularly ventilating the area, because the dog's body heat on cold surfaces can generate condensation in the long run.
It may have a neutral new foam odor for the first few hours. This is common in any newly unpacked viscoelastic product and dissipates quickly by airing out the room. The foams are CertiPUR-US certified, which guarantees low emissions and the absence of harmful chemicals.
It's very simple, which is why we designed the bed this way. Remove the cover (it has a hidden YKK zipper), wash it in the washing machine at a maximum of 30 °C with a mild detergent. Air dry it, without a dryer, preferably inside out and in the shade to maintain the color and texture. Put it back on when it is completely dry. We have three step-by-step videos in our washing guide.
No. The foam is not washable: water would damage the material and ruin its orthopedic properties. If you need to clean it inside, remove the cover and wipe the waterproof lining that covers the foam with a damp cloth and neutral soap. The lining is specifically designed so that the foam never has to get wet.
You have 30 days from delivery to exchange or return it, provided the packaging is unopened. If you have doubts about the size, write to us before opening it, we will help you confirm so you don't lose the return option. Check our Refund and Exchange Policy
It depends on usage, but as a reference: every 3-4 weeks for a medium-sized dog in daily use, more often if your dog goes outdoors, sheds a lot of hair, or has a dust mite allergy. Between full washes, you can spot clean stains with a damp cloth and mild detergent.
No bleach or tumble drying. Bleach damages fibers and colors, and tumble drying can deform the cover. Gentle machine wash only at 30°C with neutral detergent and air dry.
Vacuum the cover with an upholstery nozzle. A lint brush or lint roller also works. The microsuede and bouclé texture we use does not collect hair like conventional fabrics.
A cover lasts for years with normal care. Replacement covers are designed for two things: changing the look of the bed according to the season or space (White Bouclé, Ochre Bouclé, Pethijos model), and having a spare rotating while you wash the main one. Each cover is sold separately.
We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, and Shop Pay. The payment process is handled on Shopify's secure infrastructure, with SSL encryption.
Yes, we offer installment payments through the methods available at checkout (check the options according to your country and bank). Installment payments are managed directly with the financial institution, without Pethijos' intervention.
As a general rule, discount codes cannot be combined with items already on sale or special offer. If you have a code and are not sure if it applies to your cart, please write to us before purchasing and we will review it with you.
Unfortunately not. Discounts and promotions apply only to orders placed within the valid campaign dates.
Yes, we sell Pethijos digital gift cards. It's a great idea for a dog lover if you're not sure about the exact size or model: the recipient chooses whenever they want. You can find them in the store as "Pethijos Gift Card".
Pethijos was founded in Spain by a couple who, for years, rescued and cared for dogs that crossed their path. The brand is our way of giving back to dogs some of what they give us: real well-being, careful rest, and design made for the home. We design each bed with the conviction that rest is part of care, not a luxury. If you want to know a little more about us, you can visit our About Us page and Our Purpose.
By email at hello@pethijosworld.com or by WhatsApp at +34 630 218 967 (we respond in less than 24 business hours, usually much sooner), through our contact form on the website, and via direct messages on our Instagram. If you have an urgent matter regarding an ongoing order, it's best to email us with your order number in the subject line.
For now, we primarily operate online from Barcelona. If you are in the area and are interested in seeing a bed in person before purchasing it, write to us: we can coordinate with you based on availability.
Yes, we manage special orders and conditions for veterinary clinics, dog groomers, boarding facilities, shelters, and pet stores. Email us at hello@pethijosworld.com with your information and estimated volume, and we will send you our B2B terms.